WFP-REFUND-2026-05
Refund and Chargeback Policy
STATIC LEGAL HTML — WFP-REFUND-2026-05. This Refund and Chargeback Policy is a distinct legal document served as HTML, not the 368k WeFetePass application shell.
This policy explains when a WeFetePass buyer can get money back, how promoter payouts are held, and how chargebacks are handled. It matches the promoter remittance rules in WFP-PROMOTER-2026-05.
1. When a refund can be requested
Ask for a refund from My Tickets or support@wefetepass.com if the event is cancelled, materially moved, you were denied entry for a platform fault, or a duplicate/failed payment was taken.
2. Review timing
WeFetePass reviews refund requests against the Wam provider record and promoter notice. Approved refunds, disputed payments, duplicate payments, fraud claims, and chargebacks can delay, reduce, or hold promoter payouts until the case is resolved.
3. How money moves
Refunds go back to the original Wam or card method when the provider allows it. Bank charges and provider costs may be deducted. WeFetePass retains a 7.5% platform fee on paid tickets before promoter remittance; a full event-cancellation refund can include that fee when WeFetePass decides the buyer should be made whole.
4. Promoter remittance holds
Standard remittance is targeted for 3 business days after event close, based on paid Wam ticket sales and Wam payout status, after refund requests, disputes, chargebacks, fraud checks, and review queues are cleared.
5. Chargebacks
A chargeback or bank recall opens a payment dispute. The related ticket can be voided. The promoter amount stays on hold until the provider or bank case closes.
6. Unused tickets
Buying a ticket and not attending is not an automatic refund. Promoters may set a stricter event policy; the stricter published event rule applies if it is shown before checkout.
7. Contact
Refund desk: support@wefetepass.com. Quote your order number. Policy version WFP-REFUND-2026-05.